The Consumer Guarantee Statement
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
1. General Limited Warranty against Defects
1.1 (Applicable brands) Stanley Black & Decker manufactures and markets a range of premium quality professional hand tools and accessories, under the Stanley, Sidchrome, Bostitch, Proto (including products marketed as “by Proto”), Facom and ABW brands (Sidchrome Products).
1.2 (Warranty against defects) Under this warranty, Sidchrome warrants that, subject to the limitations and conditions in this document, each Sidchrome Product will be free from defects in workmanship and materials for the applicable warranty term (set out below) and will be repaired or replaced free of charge if the applicable conditions of this warranty are met. You may have additional rights in relation to Sidchrome Products under the Australian Consumer Law.
1.3 (Limitations on express warranty) This warranty is offered to you only if you are the original purchaser of the Sidchrome Product in addition to all statutory rights conferred on you. Claims under this warranty are limited to the cost of repairing or replacing the product. You may be able to claim for other forms of loss or damage under the Australian Consumer Law.
1.4 (Term of warranty) Sidchrome offers this warranty for the term of the useful life of all Sidchrome Products, with the following exceptions:
(a) the warranty against defects in materials and workmanship for Sidchrome Products with electrical or electronic components is twelve (12) months;
(b) Sidchrome and Facom airtools are warranted for two (2) years from the date of purchase, excluding normally wearing parts such as vanes, gaskets and o-rings;
(c) Sidchrome and Facom electronic instruments are warranted for six (6) months from the date of purchase;
(d) Sidchrome and Facom testing instruments are warranted for twelve (12) months from the date of purchase;
(e) Sidchrome, Proto and Facom torque wrenches, torque multipliers and torque testers are warranted for twelve (12) months, except for calibration which is warranted for ninety (90) days from the date of purchase (torque products are precise measuring devices that require care in handling. Sidchrome recommends that all torque wrenches be recalibrated at least once per year, depending on usage); Under this warranty where more than one of the above exceptions applies, the shortest warranty period is the applicable period.
1.5 (Express exclusions from warranty) Unless otherwise specified, this warranty does not cover:
(a) modified, abused, neglected, accidentally damaged or excessively worn products, or products that have become damaged or defective as a result of improper use;
(b) repairs attempted or made by other than our regional repair centre or authorised warranty service centre;
(c) conditions or malfunctions caused by the reasonable effects of fair wear and tear or the malfunction of normally wearing parts, which include but are not limited to: vanes, gaskets, o-rings, driver blades, bumpers, pistons and piston rings;
(d) consumable items, such as batteries, trimming knives, drill points, surform blades, hacksaw blades, hole saws, staples or nails, if they have been used;
(e) for Proto products – universal sockets, universal joints, thin-wall impact sockets, adapters and retaining rings;
(f) Facom products that are not distributed through Sidchrome’s authorised distributors and resellers; and
(g) ultrasonic measuring tools.
1.6 (Products capable of repair) For certain Sidchrome Products that are found to be defective but repairable, it may only be necessary to replace a particular part. Where this is applicable, only replacement of the defective, required part will be free of charge. Items which Sidchrome may consider repairable include, but are not limited to, socket ratchets, flexbars, torque wrenches, bit braces, hand drills, air tools, planes & laser levels.
1.7 (Non-warranty repairs at customers cost) For the avoidance of doubt, parts of socket ratchets and other repairable items that are merely experiencing the reasonable effects of fair wear and tear are not covered by this warranty but Sidchrome may provide replacement parts or a replacement product at your cost.
1.8 (Warranty non-transferrable) This warranty is not transferrable beyond the original purchaser.
2. How to make a warranty claim
Unless otherwise specified by Sidchrome, the process for making a warranty claim is as follows:
(a) Any product subject to a warranty claim should be returned to the place of purchase for assessment by a Sidchrome distributor or representative. You are responsible for returning the product to the place of purchase unless the cost of returning, removing or transporting the product is significant, in which case you should contact Sidchrome to make alternative arrangements.
(b) You must present proof of purchase when making a warranty claim.
(c) The claim under this warranty (you may have additional rights under the Australian Consumer Law) will be assessed by a Sidchrome distributor or representative on the basis of their product knowledge and reasonable judgment and will be accepted if:
(i) a relevant defect is found;
(ii) the warranty claim is made during the relevant warranty period set out in cl 1.4 of this warranty;
(iii) none of the exclusions in cl 1.5 of this warranty apply.
(d) Upon acceptance of a claim under this warranty, Sidchrome will send you a replacement product or arrange for your product to be repaired free of charge.
(e) Any warranty related enquiries or claims may be directed to Sidchrome at the address or contact details listed above.
3. Repair notices
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
The repair of your goods may result in the loss of any user-generated data. Please ensure that you have made a copy of any data saved on your goods.